For players 21+

Responsible Gaming at hp999 — Your safety is our priority

hp999 believes gaming is for enjoyment — not for stress. We are committed to ensuring the mental and financial wellbeing of all our players.

Our Responsibility Pledge

As a trusted online gaming platform in Bangladesh, hp999 places the highest importance on a culture of responsible gaming. We believe that when every player plays for entertainment, that experience should be enjoyable and safe. Gaming should never have a negative impact on your daily life, family relationships or financial stability.

On this page we will provide you with all the information, tools and support you need to play responsibly. Adhering to hp999's responsible gaming principles is a duty for both us and you.

  • All players' ages are verified
  • Deposit and time limits can be set
  • Self-exclusion is available
  • 24/7 support team ready in Bengali
  • Zero compromise on protecting minors
21+

Age Restriction

Playing at hp999 is only for those aged 21 or above. Age verification is mandatory at registration. We are always vigilant to ensure minors cannot access the platform.

Safe Gaming Tools

Deposit Limits

You can set your own maximum daily, weekly or monthly deposit limit. The minimum deposit at hp999 is ৳500. Once a limit is set it takes effect immediately and can only be changed at your request.

Time Limits and Breaks

Use the Time-out feature to take a break after a set period. You can temporarily suspend your account for any duration from 24 hours to 6 weeks. During this time you will not be able to place any bets.

Self-Exclusion

If you feel that controlling your gaming is becoming difficult, choose Self-exclusion. You can keep your account fully closed for 6 months to 5 years. Contact us via live chat to start this process.

Gaming History Review

Your full transaction and betting history is available in your account. Use this feature regularly to understand your own spending patterns. Transparency is the core foundation of our responsible gaming policy.

Minor Protection

If you use hp999 on a shared family computer or device, use a password to prevent underage children from gaining access. Never share your login details. Parental control software is recommended for households with children.

24/7 Support

If gaming becomes a problem, contact our Bengali-language live chat support at any time. Our trained support team will help you take the right steps — without any judgment.

Warning Signs of Problematic Gaming

Be alert if you notice these signs

  • Feeling a repeated urge to play in order to recover money you have lost
  • Lying to family and friends because of gaming
  • Spending beyond your means or borrowing money
  • Trying to stop playing but finding you cannot
  • Gaming is disrupting your sleep, work or studies
  • Feeling restless or irritable when not playing
  • Seeing gaming as the only way to relieve stress

If you notice even one of the signs above in yourself, take action without delay. Remember — responsible gaming means knowing your limits and staying within them.

hp999 sees gaming as a form of entertainment — not a source of income. If you feel gaming is having a negative impact on your life, speak freely with our support team.

Use our responsible gaming tools: set deposit limits, take a break, or choose self-exclusion if needed. Your wellbeing is what matters most.

Help Yourself — Step by Step

01

Understand Your Situation

Keep track of your playing habits, time spent and money used. Review your account history regularly and assess your situation honestly.

02

Set Limits

Log in to hp999 and set your deposit limits and session time. A minimum delay of 7 days applies before a limit can be increased.

03

Take a Break

Use Time-out to take a break from 24 hours up to 6 weeks. No betting or depositing is allowed during this period.

04

Get Support

If needed, speak in Bengali with our 24/7 live chat. Our team will help you set up self-exclusion or other protective measures.

Responsible Gaming Guidelines

Follow the guidelines below to play responsibly at hp999:

  • See gaming as entertainment, not a source of income.
  • Only play with money you can afford to lose.
  • Never play while drinking or under stress.
  • Avoid placing bigger bets to try to recover losses.
  • Never put gaming above your family, friends or health.
  • Take regular breaks and spend time on other hobbies and activities.
  • Never share your account details with anyone.
  • If you notice a problem, seek help quickly — do not delay.

Financial Protection Tips

Taking the right steps in managing your gaming budget ensures your financial security:

  • Set a fixed monthly budget and stick to it.
  • Keep a separate gaming budget on bKash, Nagad or Rocket.
  • The minimum withdrawal at hp999 is ৳500 and withdrawals are generally completed within 15 minutes to 2 hours.
  • Never game with borrowed or loaned money.
  • Do not use money set aside for essential expenses on gaming.
  • Build a habit of withdrawing a set portion when you win.

Support and Contact

If gaming becomes a problem, do not hesitate to talk to us. hp999's responsible gaming team is always by your side.

Live Chat Support

Speak to us in Bengali via our 24/7 live chat. Our trained team is always ready for any questions about responsible gaming, setting deposit limits or self-exclusion.

Email Support

For more detailed support, email us:
[email protected]
We will respond as quickly as possible.

Frequently Asked Questions

Log in to your account and go to the "Responsible Gaming" section under "Account Settings". There you will find options to set daily, weekly or monthly deposit limits. Reducing a limit takes effect immediately. If you want to increase a limit, a minimum waiting period of 7 days applies. Contact us via live chat for assistance.

Your account cannot be reactivated before the self-exclusion period (6 months to 5 years) ends. Once the period is over, if you wish to play again you will need to contact our live chat and complete a specific verification process. We respect this decision and will not interfere.

No. At hp999, only players aged 21 or above may open an account and play. Age verification is mandatory during registration. If an underage user is identified, the account is closed immediately.

Time-out is a short-term break — from 24 hours up to 6 weeks. The account is reactivated automatically when the period ends. Self-exclusion is a long-term decision — from 6 months up to 5 years — and even after the period ends, additional steps are required to reactivate the account. Self-exclusion should be chosen for serious concerns.

Any balance in your account during self-exclusion remains secure. You may request a withdrawal via live chat. The minimum withdrawal amount is ৳500 and it will generally reach your bKash, Nagad or Rocket within 15 minutes to 2 hours.

You can contact us via live chat or by emailing [email protected] to report the matter. We will assess the situation confidentially and take the necessary steps. Account details will not be shared without the consent of the person involved, but protective measures will be taken.

Enjoy Safely — with hp999

Enjoy the hp999 gaming experience today while following our responsible gaming principles. Our cricket, slots and casino sections are waiting for you.

hp999 Casino Cricket Betting Play Slots More questions? See FAQ Go to Homepage